1. About this policy
This policy explains how Quickfundz Pty Ltd ABN 88 667 925 448 (Quickfundz, we, us, our) collects, holds, uses and discloses personal information and credit-related information.
We handle personal information in line with the Privacy Act 1988 (Cth) (Privacy Act), the Australian Privacy Principles (APPs), Part IIIA of the Privacy Act and the Privacy (Credit Reporting) Code (CR Code). This document is both our APP privacy policy and our credit reporting policy.
Quickfundz lends to companies for business and commercial investment purposes, secured against assets. We do not lend to individuals for personal, domestic or household purposes. Even so, assessing and managing a company loan means handling information about the people behind the company. This policy applies to:
- directors, company secretaries, shareholders and beneficial owners of a company that applies to us for a loan
- guarantors and proposed guarantors
- trustees and beneficiaries where a trust is involved
- owners of property or other assets offered as security
- brokers, introducers, advisers and other representatives who deal with us
- visitors to our website and anyone who contacts us
In this policy, "credit-related information" means credit information, credit reporting information and credit eligibility information as those terms are defined in the Privacy Act. In short, it is information about your credit history and creditworthiness, including information we get from a credit reporting body.
2. What we collect
We only collect information we reasonably need to assess, document, settle and manage a loan, or to deal with your enquiry. Depending on your role, this may include:
- Identity and contact details: name, date of birth, residential and business addresses, email, phone number, and copies of identity documents such as a driver licence or passport
- Role details: your position in the company, shareholding, beneficial ownership and any trust arrangements
- Financial information: assets, liabilities, income, business bank statements, financial accounts, tax returns and details of existing loans
- Security details: title details, ownership, valuations, insurance and existing encumbrances over property or other assets offered as security
- Loan details: the amount sought, the use of funds, the exit strategy and how any loan with us has been conducted
- Credit-related information: described in section 6
- Public record information: company, land title, PPSR, court, bankruptcy and insolvency records
- Website and communication records: emails, file notes of calls, forms you submit, and technical data such as IP address, device type and pages visited
We do not ask for sensitive information such as health information, racial or ethnic origin, or political or religious beliefs. If a document you give us happens to contain sensitive information, we will only use it with your consent or as the law allows.
We do not need your tax file number. Please black it out on any document you send us.
If you do not give us the information we ask for, we may not be able to assess the application or provide the loan.
3. How we collect it
Where we reasonably can, we collect personal information directly from you. That happens when you complete the application form on our website, email us, speak with us, or sign loan, security and guarantee documents.
If you use the Quickfundz app in ChatGPT, we collect what you choose to send in an enquiry: your company name, your name, email address and phone number, the loan amount and term, the location of the security property and the use of funds. ChatGPT is operated by OpenAI, which handles your conversation under its own privacy policy.
We also collect information from other people and organisations, including:
- the company applying for the loan and its other directors, shareholders and guarantors
- brokers, introducers, accountants, solicitors and other representatives acting for you or the company
- credit reporting bodies and other credit providers
- identity verification providers
- valuers, quantity surveyors, insurers and others who help us assess the security
- public registers, including ASIC, land titles offices, the Personal Property Securities Register (PPSR) and court and insolvency records
- our own solicitors and settlement agents, including through the PEXA electronic settlement platform
If you give us information about another person, such as a co-director or guarantor, you must have their permission to do so and should tell them about this policy.
You can make a general enquiry without identifying yourself. We cannot assess a loan application, or act on a request about your information, on an anonymous basis.
If we receive personal information we did not ask for and do not need, we will destroy or de-identify it where the law allows.
4. Why we collect, hold, use and disclose it
We collect, hold, use and disclose personal information to:
- verify your identity and your authority to act for the company
- assess a loan application, including the creditworthiness of the company, its directors and any guarantors
- assess whether to accept a person as a guarantor
- value, check and take security, and register or lodge our interests
- prepare loan, mortgage, security and guarantee documents and settle the loan
- manage the loan, including variations, extensions, repayments and discharge
- collect overdue amounts and enforce our rights under a loan, security or guarantee
- detect and prevent fraud and other unlawful activity
- meet our legal obligations, including anti-money laundering and counter-terrorism financing laws where they apply to us
- respond to enquiries and complaints
- run and improve our website and business systems
- tell you about our lending, where the law allows (see section 9)
We will only use or disclose your information for another purpose if you consent, if you would reasonably expect it and it relates to the purposes above, or if the law requires or permits it.
How decisions are made. Lending decisions at Quickfundz are made by people. We do not use a computer program to make, or substantially make, decisions about a loan application without human review.
5. Who we share it with
We share personal information only as needed for the purposes in section 4. We do not sell personal information.
| Who | What we share and why |
|---|---|
| Credit reporting bodies | Identity details and details of the credit applied for, so we can obtain a credit report and assess the application or guarantee. Section 6 explains this in full. |
| PEXA and land titles offices | Names of the parties, property and mortgage details, and settlement and payment details, so mortgages, caveats, discharges and settlements can be lodged and completed electronically. PEXA handles this information under its own privacy policy. |
| Personal Property Securities Register (PPSR) | Details needed to register and maintain our security interest. For an individual grantor this includes name and date of birth. The PPSR is a public register run by the Australian Financial Security Authority, and registrations can be searched by others. |
| Online software and technology providers | Information held in the systems we use to run the business, including our CRM and website forms (HubSpot), email and document storage (Google Workspace), identity verification and electronic signing tools, and other business software we adopt from time to time. |
| Identity verification providers | Identity document details, which may be checked against the records of the document issuer or official record holder. |
| Professional advisers and service providers | Our solicitors, settlement agents, valuers, quantity surveyors, accountants, auditors, insurers, mercantile agents, receivers and debt collectors. |
| Parties to the loan | The borrower company, co-directors, guarantors and proposed guarantors, and their brokers, solicitors, accountants and other representatives. |
| Funders and assignees | Investors or funders in a loan, and anyone who takes or considers taking an assignment of a loan or security, or an interest in our business. |
| Other credit providers and financiers | Existing or incoming lenders, for example to obtain a payout figure, agree priorities or arrange a refinance. |
| Government, regulators and courts | ASIC, AUSTRAC, the ATO, revenue offices, law enforcement, courts, tribunals and dispute resolution bodies, where the law requires or permits. |
We take reasonable steps to make sure the service providers we use protect your information and only use it for the job we have given them.
6. Credit reporting
This section is our credit reporting policy and our statement of notifiable matters. It applies to you as an individual if you are a director, shareholder or guarantor connected to a loan application.
Credit checks need your consent. Because we provide commercial credit, we will only obtain a credit report about you from a credit reporting body (CRB) with your written consent. We ask for that consent in the application form or guarantee documents.
What we exchange with a CRB. When we request a report, we give the CRB your identity details and the type and amount of credit applied for. The CRB records that request as an enquiry on your credit file, and may include it in reports it gives to other credit providers to help them assess your creditworthiness. The report we receive may include:
- identity details
- credit enquiries made by other credit providers
- the credit you hold, your credit limits and your repayment history
- defaults, payment information, new arrangement information and financial hardship information
- court judgments, bankruptcy and other personal insolvency information
- serious credit infringements
- a credit score or rating prepared by the CRB
How we use it. We use credit reports, and any scores, ratings or summaries we derive from them, to assess the application, to assess a proposed guarantor, to manage the loan, and to collect overdue payments. We may also obtain commercial credit reports about the borrowing company.
Information we may give a CRB. Where the Privacy Act and CR Code permit, we may tell a CRB that you have failed to meet your payment obligations or have committed a serious credit infringement.
The CRBs we use. We currently use one CRB:
| Credit reporting body | Website | Phone |
|---|---|---|
| Equifax Australia Information Services and Solutions Pty Ltd | equifax.com.au | 13 83 32 |
Equifax has its own policy on how it manages credit-related information. You can get a copy from its website or by contacting it.
Your rights with a CRB. You can ask a CRB:
- for a free copy of your credit report
- not to use your credit reporting information to pre-screen you for direct marketing by credit providers
- not to use or disclose your credit reporting information for a period if you reasonably believe you have been, or are likely to be, a victim of fraud
Your rights with us. You can ask us for access to the credit-related information we hold about you, ask us to correct it, and complain if you think we have breached Part IIIA of the Privacy Act or the CR Code. Sections 10 and 11 explain how.
We hold credit-related information in the same secure systems as other personal information (see section 8). We do not use credit reports for marketing.
7. Sending information overseas
Quickfundz operates in Australia. Some of the online software providers we use store or process data on servers outside Australia, so personal information may be held in or accessed from the United States, the European Union and Singapore.
Where we disclose personal information to an overseas recipient, we take reasonable steps to make sure it handles the information consistently with the APPs.
Credit reports and other credit-related information are stored in the same systems, so they may also be held in those locations. We only do this as the Privacy Act permits.
8. Storage, security and retention
We hold personal information electronically in our business systems and with our software providers, and in some cases in paper files.
We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure. Those steps include password protection and multi-factor authentication on our systems, access limited to people who need it, and confidentiality obligations on our advisers and service providers.
We keep information about a loan for 7 years after the loan is repaid. If an enquiry or application does not proceed, we keep it for 12 months. After that we destroy or de-identify it, unless the law requires us to keep it longer.
If a data breach occurs that is likely to result in serious harm, we will notify the affected individuals and the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.
No method of sending information over the internet is completely secure. If you are concerned about emailing documents to us, contact us and we will arrange another way.
9. Our website and marketing
Website. Our website uses cookies and similar tools to make the site work, to measure how it is used and to measure the performance of our advertising, including Google Ads. These tools collect technical data such as your IP address, browser and device type, and the pages you view. You can block or delete cookies in your browser settings, although parts of the site may not work as well.
Information you enter in our application form is sent to our CRM, HubSpot, where we use it to assess and respond to your application.
Our website may link to other sites. We are not responsible for their privacy practices.
Marketing. We may contact you about our lending by email, phone or SMS where you have consented or the law otherwise allows. You can opt out at any time by using the unsubscribe link in the message or by emailing credit@quickfundz.com.au. We do not charge for this, and we will act on your request promptly.
10. Access and correction
You can ask us for a copy of the personal information and credit-related information we hold about you. You can also ask us to correct it if you think it is inaccurate, out of date, incomplete, irrelevant or misleading.
Email your request to credit@quickfundz.com.au. We will need to confirm your identity before we act on it.
- Access. We will respond within 30 days. We do not charge for making a request. If giving access involves significant work, we may charge a reasonable fee for our costs and will tell you the amount first.
- Correction. We will respond within 30 days, or a longer period you agree to. Correction is free. Where we correct credit-related information, we will also tell any CRB or credit provider we previously gave it to, where that is practical.
In some cases the law allows us to refuse access or correction, for example where giving access would unreasonably affect someone else's privacy or would reveal a commercially sensitive decision-making process. If we refuse, we will give you written reasons and explain how you can complain. If we do not agree to a correction, you can ask us to attach a statement to the information saying you believe it is incorrect.
11. Complaints
If you think we have mishandled your personal information, or breached the APPs, Part IIIA of the Privacy Act or the CR Code, please tell us first. Email the Privacy Officer at credit@quickfundz.com.au with your name, contact details and what happened.
We will:
- acknowledge your complaint in writing within 7 days
- investigate it, which may involve speaking with a CRB or another credit provider if the complaint is about credit-related information
- give you a written decision within 30 days, or tell you if we need more time and why
If you are not satisfied with our response, you can take the complaint to the privacy regulator:
| Body | Contact |
|---|---|
| Office of the Australian Information Commissioner (OAIC) | oaic.gov.au, 1300 363 992, GPO Box 5288, Sydney NSW 2001 |
The OAIC does not charge for this.
12. Changes to this policy and how to contact us
We may update this policy from time to time. The current version is always on our website at quickfundz.com.au, and the effective date at the top shows when it last changed. You can ask us for a copy in another format, such as a printed copy, free of charge.
Privacy Officer. Quickfundz Pty Ltd ABN 88 667 925 448. Email: credit@quickfundz.com.au